I had a very bad experience with Suzanne, one of the receptionists on the checkout morning. She did not have professional manners and was not willing to give any information when asked about the deposits I made. I was surprised to witness her abrupt communication skills which are rare in hospitable sectors. I think the staff working at receptions are an image of the hotels and Suzanne’s behaviour and manners compromised the Seneca Hotel and Resort’s reputation.
The reason I write this review is to improve the staff performance and I do not have any intention to damage the particular staff’s career.
Many Thanks.
I had a very bad experience with Suzanne, one of the receptionists on the checkout morning. She did not have professional manners and was not willing to give any information when asked about the deposits I made. I was surprised to witness her abrupt communication skills which are rare in hospitable sectors. I think the staff working at receptions are an image of the hotels and Suzanne’s behaviour and manners compromised the Seneca Hotel and Resort’s reputation.
The reason I write this review is to improve the staff performance and I do not have any intention to damage the particular staff’s career.
Many Thanks.
Mike Kaung
獨自出遊
瀑布側豪華特大床房
入住於2025年09月
Xihuanzisedetianxiezuo
家庭出遊
豪華兩張大床房 禁菸
入住於2025年08月
1350581****
家庭出遊
豪華兩張大床房 禁菸
入住於2025年07月
訪客用戶
家庭出遊
瀑布側豪華兩張大床房
入住於2025年07月
M14703****
獨自出遊
轉角特大床套房(帶按摩浴缸) 禁菸
入住於2025年07月
Shuizhongwangzhe
家庭出遊
瀑布側豪華兩張大床房
入住於2025年06月
Liangdian
家庭出遊
瀑布側豪華兩張大床房
入住於2025年05月
M259849****
夫妻/情侶出遊
豪華特大床房 禁菸
入住於2025年07月
skyline@
夫妻/情侶出遊
豪華兩張大床房 禁菸
入住於2025年08月
Gaorong
家庭出遊
豪華兩張大床房 禁菸
入住於2025年07月
Mike Kaung
獨自出遊 瀑布側豪華特大床房
入住於2025年09月
Xihuanzisedetianxiezuo
家庭出遊 豪華兩張大床房 禁菸
入住於2025年08月
1350581****
家庭出遊 豪華兩張大床房 禁菸
入住於2025年07月
訪客用戶
家庭出遊 瀑布側豪華兩張大床房
入住於2025年07月
M14703****
獨自出遊 轉角特大床套房(帶按摩浴缸) 禁菸
入住於2025年07月
Shuizhongwangzhe
家庭出遊 瀑布側豪華兩張大床房
入住於2025年06月
Liangdian
家庭出遊 瀑布側豪華兩張大床房
入住於2025年05月
M259849****
夫妻/情侶出遊 豪華特大床房 禁菸
入住於2025年07月
skyline@
夫妻/情侶出遊 豪華兩張大床房 禁菸
入住於2025年08月
Gaorong
家庭出遊 豪華兩張大床房 禁菸
入住於2025年07月